General

⭐ Showpo COVID 19 Update

As the COVID-19 situation continues to develop, it’s business as usual for Showpo customers, as w...

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⭐ Where is my order?

Once you’ve placed your order, you’ll receive a confirmation email from us within 30 minutes.  Th...

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⭐ Does Showpo have same day delivery?

We sure do! We offer fast, affordable same-day delivery to metro Sydney!  For all same-day delive...

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⭐ How long does shipping take?

You can find an estimated delivery time and cost by checking out our Shipping info page. If you’v...

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⭐ Why haven't I received my confirmation email?

You should receive a confirmation email after you've placed your order, and another email once yo...

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⭐ Will I be charged custom duty or import tax?

Deliveries to countries outside Australia may incur customs duty or import tax, such as COD fees ...

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⭐ How do I know what size to purchase?

Check the ‘Description' tab on each item (you can find this near the available sizes). Here we po...

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⭐ How do I know if you're getting an item back in stock?

New styles and popular items are restocked regularly. It is always best to keep an eye out and ch...

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⭐ Do you hold items and place products on back order?

As much as we'd love to, due to the fast turnover of stock, we are unable to place items on hold ...

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⭐ How can I find a specific product or brand?

Just use the search tool to find what you’re looking for - you'll see it on the top-right side of...

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⭐ Is the size guide on the app?

Yes! We offer a universal size guide on both the website and app. You can find it just to the top...

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⭐ Does Showpo have any physical stores?

We're an online-only shop, so we don’t have any physical stores. Live in Sydney? The good news is...

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⭐ How do I reset my password?

You can log in to My Account > Account Information. Select this and you can update your password ...

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⭐ Why can't I sign into my account?

We recommend selecting the 'Forgot Password' link under the login link here. You will receive an ...

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⭐ How can I change details on my account?

Log into your Showpo Account > Account Information Select this and you can update: Your name Emai...

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⭐ How do I close/ delete my account?

Aw, we’re sad to see you go. If you’d like to close or delete your account please contact our Cus...

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⭐ I'm having trouble with your app. What should I do?

Firstly, try fully closing the app and opening again. If this doesn't work, please check if you h...

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⭐ What are cookies, should I enable them?

Cookies are messages that web servers pass to your web browser when you visit internet sites. The...

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I want to speak to the careers / HR team

You can visit our Showpo Career LinkedIn Page here, for job posts and vacancies

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I want to speak to the marketing/ social team

Have an idea or feedback you'd like to share? Want to collab with Showpo? We'd love to hear from ...

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I want to speak to the product / buying team

Please contact our Customer Happiness Team via live chat or email below, and we'll forward your m...

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⭐ Another issue

Contact us with your enquire on our form

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