What can we help you find?
FAQ
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app...
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in...
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding y...
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this...
Returns
⭐ What's Your Returns Process?
We know returning an item can be disappointing so we've made the process as easy as possible. Or...
⭐ What's your returns process for US and Canadian customers?
We know returning an item can be disappointing so we've made the process as easy as possible. Cus...
⭐ How do I return an item?
Item not quite right? Here's how to return it: Have an account? 1. Log in to My Account > My Ret...
⭐ I've received a faulty or wrong item, what should I do?
We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below...
⭐ Can I get a refund?
All items returned back to us, that meet our returns criteria, are issued with store credit. Your...
Payment, Gift Vouchers & Store Credit
⭐ How do I use my store credit?
To use your store credit:Fill up your cart.If you haven't already, login to your account at the c...
⭐ What payment types do you accept?
We accept a variety of payment types, including PayPal or credit card (Visa, Mastercard, AMEX and...
⭐ How does Afterpay work?
Wear it now and pay later with Afterpay. Afterpay is a payment method that allows you to split th...
⭐ Paypal - Can I use it, and how does it work?
PayPal is an online payment service that allows you to transfer funds electronically. You can lin...
⭐ Can I pay with Klarna?
Yes! We now offer payment options with Klarna so you can shop now and pay later. With Klarna you...
Order Issues
⭐ How do I change my order?
Sadly once you’ve placed your order we can't make any changes to it. This includes items changes,...
⭐ How can I cancel my order?
If you’ve only just placed your order, and it hasn’t shipped out yet, we may be able to cancel it...
⭐ I put in the wrong address, how do I change it?
If your order has already been shipped we’re unable to make any changes as it’s now in the hands ...
⭐ I'm missing an item. What should I do?
We’re so sorry if we've missed an item in your order! Please reach out to our Customer Happiness ...
⭐ How can I check my order history?
Have an account? Login to My Account > My Orders You'll be able to see your order history here. ...