FAQ
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding y...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this...
Returns
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⭐ What's Your Returns Process?
We know returning an item can be disappointing so we've made the process as easy as possible. Or...
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⭐ What's your returns process for US and Canadian customers?
We know returning an item can be disappointing so we've made the process as easy as possible. Cus...
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⭐ How do I return an item?
Item not quite right? Here's how to return it: Have an account? 1. Log in to My Account > My Ret...
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⭐ I've received a faulty or wrong item, what should I do?
We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below...
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⭐ Can I get a refund?
All items returned back to us, that meet our returns criteria, are issued with store credit. Your...
Payment, Gift Vouchers & Store Credit
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⭐ How do I use my store credit?
To use your store credit:Fill up your cart.If you haven't already, login to your account at the c...
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⭐ What payment types do you accept?
We accept a variety of payment types, including PayPal or credit card (Visa, Mastercard, AMEX and...
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⭐ How does Afterpay work?
Wear it now and pay later with Afterpay. Afterpay is a payment method that allows you to split th...
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⭐ Paypal - Can I use it, and how does it work?
PayPal is an online payment service that allows you to transfer funds electronically. You can lin...
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⭐ Can I pay with Klarna?
Yes! We now offer payment options with Klarna so you can shop now and pay later. With Klarna you...
Order Issues
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⭐ How do I change my order?
Sadly once you’ve placed your order we can't make any changes to it. This includes items changes,...
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⭐ How can I cancel my order?
If you’ve only just placed your order, and it hasn’t shipped out yet, we may be able to cancel it...
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⭐ I put in the wrong address, how do I change it?
If your order has already been shipped we’re unable to make any changes as it’s now in the hands ...
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⭐ I'm missing an item. What should I do?
We’re so sorry if we've missed an item in your order! Please reach out to our Customer Happiness ...
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⭐ How can I check my order history?
Have an account? Login to My Account > My Orders You'll be able to see your order history here. ...