Returns
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⭐ What's Your Returns Process?
We know returning an item can be disappointing so we've made the process as easy as possible. Or...
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⭐ What's your returns process for US and Canadian customers?
We know returning an item can be disappointing so we've made the process as easy as possible. Cus...
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⭐ How do I return an item?
Item not quite right? Here's how to return it: Have an account? 1. Log in to My Account > My Ret...
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⭐ I've received a faulty or wrong item, what should I do?
We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below...
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⭐ Can I get a refund?
All items returned back to us, that meet our returns criteria, are issued with store credit. Your...
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⭐ When will I receive my store credit?
All items returned back to us are issued with store credit within 48* hours of returning to our W...
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⭐ Can I exchange an item?
Sadly, we don’t do traditional exchanges. The best way to go about this is to create a return as ...
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⭐ Why can't I book a return?
Below are the reasons why you may not be able to book a return: - Your item has passed the 30 day...
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⭐ I haven't received my return confirmation email?
It can take up to 30 minutes for your returns label to reach your email. Also, check your spam/ju...
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⭐ Can I return more than one order in the same parcel?
You sure can! Have an account? Login to My Account > My Returns All products within the returns t...
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⭐ How can I track my return?
All returns sent back using our returns portal and shipping labels are easily tracked. Your retur...
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⭐ How do I package my return?
Our bags are reusable! If you still have the original Showpo bag, you can use that. If not, use a...
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⭐ Can I return items paid for with a gift voucher?
You sure can! Have an account? Send the items back via our returns portal within 30 days of rec...
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⭐ How does your Parcel Point drop-off return service work?
You can return your order at a local store using Parcelpoint's parcel drop-off service. Click her...
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I've been credited for the wrong item, what should I do?
Did you use a discount code at checkout? If yes, it may initially appear like the wrong item was ...