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John Morro
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I want to speak to the careers / HR team
You can visit our Showpo Career LinkedIn Page here, for job posts and vacancies
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How do I reset my password?
You can log in to My Account > Account Information. Select this and you can update your password from there. Otherwise, go to Log In > Forgot Your Password. Select this and you can update and res...
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How do I change my order?
Sadly once you’ve placed your order we can't make any changes to it. This includes items changes, shipping options, delivery addresses, and payment methods. However, if your order hasn't shipped, w...
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How do I know what size to purchase?
Check the ‘Description' tab on each item (you can find this near the available sizes). Here we pop all the information about the item, its material, the stretch, care instructions, and more. We als...
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Do you sell Gift Cards?
Sadly we don't currently have Showpo gift cards available to purchase (but stay tuned, you never know what's coming). If you're an Australian customer, we do accept 'HER' gift cards from the 'The...
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What's Your Returns Process?
We know returning an item can be disappointing so we've made the process as easy as possible. Orders can be returned for store credit only, within 30 days of placing your order. We will only accep...
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What's your returns process for US and Canadian customers?
We know returning an item can be disappointing so we've made the process as easy as possible. Customers can return orders for either 100% store credit or a refund (to your original payment method),...
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Showpo COVID 19 Update
As the COVID-19 situation continues to develop, it’s business as usual for Showpo customers, as we work hard to bring you whatever you need from us right now. Whether that be a dose of online shopp...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...