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John Morro
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Recent activity by John Morro-
Can I return more than one order in the same parcel?
You sure can! Have an account? Login to My Account > My Returns All products within the returns time frame will show up, regardless of their order number. The order number will pop up on the top o...
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What if I'm not home to sign for my order when it arrives?
Your order will be left in a safe place at the delivery drivers' discretion. If they can’t locate a safe place to leave your order, you’ll be notified via message, email or you may receive a colle...
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How can I track my return?
All returns sent back using our returns portal and shipping labels are easily tracked. Your return is processed within 48 hours of being delivered back to us, and you'll receive an email notifying ...
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Do you ship to P.O boxes, military addresses or parcel lockers?
We sure do! All express and standard shipping orders can be delivered to a P.O. box or Parcel Locker (sadly this service isn’t available for our 'Today', 'Tonight' or 'Saturday' services). To have ...
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How do I package my return?
Our bags are reusable! If you still have the original Showpo bag, you can use that. If not, use a similar-sized parcel. Tape your shipping label to the outside of your parcel covering any old shipp...
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What if my order is returned to sender?
You can contact the courier directly with your tracking number, to see if they’re able to redirect the parcel back to you. If not, keep an eye on your tracking and once your order has returned back...
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Can I return items paid for with a gift voucher?
You sure can! Have an account? Send the items back via our returns portal within 30 days of receiving it and we will issue the amount as store credit to the account you placed the order with. C...
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What is Parcelpoint (and how does it work)?
Parcelpoint is a network of over 1,400 local Australian stores including news agencies, pharmacies, and convenience stores. It's a free service that allows you to have your order delivered to your ...
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How does your Parcel Point drop-off return service work?
You can return your order at a local store using Parcelpoint's parcel drop-off service. Click here to find your nearest Parcelpoint location. Have a Showpo account? Login to My Account > My Retur...
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I've been credited for the wrong item, what should I do?
Did you use a discount code at checkout? If yes, it may initially appear like the wrong item was credited however we deposit the final amount paid after the code was applied. To check this refer to...